North America

Tel: +1 (510) 490 3888

Fax: +1 (510) 490 3887


Latin America

Tel: +1 (239) 598 0068

Fax: +1 (239) 280 1238


Product Warranty Information

Product Warranty Information

Unless otherwise stated by Newland in a sales agreement between Newland and an End customer, hardware is warranted for a period of twelve (12) months from date of shipment from Newland or, with proof of purchase, from the purchase date whichever is later, against defects in workmanship and materials, provided the Hardware remains unmodified and is operated under normal and proper conditions and in accordance with Newland published specifications.

  1. Repair or replacement of product during the warranty does not extend the original warranty term.

  2. To perform repairs, Newland may use new or reconditioned parts, components, subassemblies or products that have been tested as meeting applicable specifications for equivalent new material and products. Buyer will allow Newland to scrap all parts removed from the repaired product. If the product fails to be repaired for any reason, Newland could replace it with a same standard or upgrade device.

  3. Buyer shall be responsible for packaging and shipping the Product to the designated Newland service center, with shipping charges prepaid. Newland shall pay for the return of the product to Buyer if the shipment is to a location within the country in which the Newland service center is located. Buyer shall be responsible for paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations.

  4. If Newland reasonably determines that a Defect does not exist, then Buyer will pay all expenses related to the improper return including, but not limited to, diagnostic and shipping charges.

  5. Newland would not be liable for damages or risk during the transportation between Customer and Newland service depot.

Warranty Exclusions

The Newland Warranty shall not apply to:

  • Any product which has been modified, or repaired by any other than Newland service or its authorized representatives;

  • Defects or damages caused by any third parties;

  • Any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;

  • Any defect or damage caused by natural or man-made disaster;

  • Use of counterfeit or replacement parts that are neither manufactured nor approved by Newland for use in Newland-manufactured Products;

  • Any damage or malfunctioning caused by non-restoring action as for example firmware or software upgrades, software or hardware reconfigurations etc.;

  • Loss of data;

  • Loss of profits, Business, revenue, or goodwill during the period of maintenance.

  • Any device on which the serial number is missing or not recognizable.

  • Any accessories and peripherals (e.g. rubber boot, power adaptor, batteries, cable etc.). The consumable items carry a 90 days warranty from time of purchase.

RMA Procedure

  1. Open the RMA page:

  2. Create an Account.

  3. Login and submit new RMA request.

  4. Newland RMA department will determine whether the product will be able to be fixed remotely or shipped to us for further inspection.

  5. If the product needs to be shipped, you will receive an RMA a number and the Newland shipping address in the RMA system.

  6. Print the form and make sure that it is included in your shipment.

  7. Newland will fix the product and return to you within 4 weeks unless special extension is needed.